Help
Talk to a human.
One inbox, monitored by a real person. Bugs, account help, privacy requests, abuse reports, press — it all goes here.
We usually reply within a couple of working days. Privacy rights requests are answered within 30 days at the latest.
Quick link
Delete account
Settings → Delete account in the app, or email us.
OpenQuick link
Privacy requests
Access, deletion, portability — answered in 30 days.
OpenQuick link
Report a user
Use the in-app Report button. Human review within 24h.
OpenFAQ
Common questions.
How do I delete my account?+
Two options. Both wipe your profile, photos, messages, and album entries within 30 days.
From the app (fastest): open huk → Settings → Delete account → confirm.
By email:from the address on your account, send “delete my account” to support@hukapp.io. We’ll confirm and complete the deletion within 30 days.
How do I request a copy of my data, or exercise other GDPR rights?+
Email support@hukapp.io from the address on your account. Tell us which right you’re exercising — access, rectification, erasure, portability, restriction, objection, withdrawal of consent. We respond within 30 days. See the Privacy Policy for the full list.
I want to report a bug or a crash.+
Send a short description and (if you can) a screenshot, plus your iOS version and the huk app version (Settings → About) to support@hukapp.io. We read every one.
I want to report another user or content.+
Use the in-app Report button on the profile or message — it goes straight to a human moderator and we aim to review within 24 hours. See Community Guidelines for the full flow.
I’m under 18. Can I use huk?+
No. huk is for adults only. Accounts found to belong to anyone under 18 are removed immediately. If you’re a parent or guardian and believe a minor has signed up, email support@hukapp.io and we’ll act on it.
Why can other people see I’m nearby?+
Distance is the core of how huk works. If you don’t want it shown, you can: (a) turn on Incognito mode to disappear from the grid entirely, (b) toggle Hide distance so people see your profile without a number, or (c) revoke the location permission in iOS Settings. We never share your precise coordinates with other users.
Lost access to your sign-in email?+
Email us from any address with as many details as you can about the account (display name, approximate sign-up date) — we’ll work with you to verify identity and either restore access or delete the account.
How do I report a security issue?+
Send the details to support@hukapp.io with “Security” in the subject line. Don’t share proof-of-concepts publicly until we’ve had a chance to fix the issue.
Still stuck?